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2020 has been full of uncertainty and doubts due to global pandemic and lockdown all over the world, making it mandatory for the working forces to stay home. Due to the rapidly changing circumstances and a sudden shift of companies to the online landscape, world saw a massive adoption of Artificial Intelligence in different industries and enterprises.

Amidst all this, here are the top four AI trends companies should be paying attention to:

1. Contactless Tech

In 2021, enterprises will resort to contactless technologies to prevent the spread of the virus. Public places or most commonly used spaces like public transport - trains, buses would need contactless devices for their smooth functioning as a preventive measure. In 2021, new norms will be deployed to take contactless measures to initiate un-lockdown and bring everything to normalcy. So contactless technologies like Gesture Controls, QR codes, Facial Recognition, RFID will be highly in demand, especially in sectors like transport, hospitality, security, delivery, check-in, payment, etc.

2. Voice Automation

In 2021, the COVID-19 pandemic will begin to recede. But in its aftermath, we’ll have handed off many formerly human functions to agile robots. These will have been trained partially or entirely through reinforcement learning to flexibly navigate, manage and manipulate objects in complex real-world scenarios. AI programming is designed to continually fine-tune its algorithm to ensure they deliver the best possible response for voice automation. Voice Automation usually consists of voice recognition leading to voice activation due to matching and analysis of patterns in the simulation of speech by the authentic speaker. Most of the voice automation is used in virtual assistants, smart speakers, online banking, speech recordings, security & voice biometry, podcasts, translation into various languages, etc.

3. Augmented Reality

COVID-19 has forced the workforce to stay home, leading numerous office goers to adapt to the work-from-home culture and work remotely as per their convenience. A large scale of meetings and conferences are held online on video conference apps like Zoom, Google Meet, Microsoft Teams, etc. 2020 has brought these lesser-used software in front to explore ahead more into the augmented reality to help their users bring more ease in organizing their conferences or fairs in a more efficient manner. Some other uses of AR can be virtual tours, navigation, shopping & retail, remote assistance & virtual manuals, remote education for students, etc.

4. Chabot Automation

With Conversational AI topping the charts this year in a virtual room, the future of chatbots in 2021 is booming. Today, sentiment analysis is used on a large scale to understand the user behaviour and their thought process to carry out the conversation intelligently and provide necessary responses to the user. With the increasing use of social media and messaging apps, chatbots are going to flourish to help businesses improve their customer support and feedback systems, lead generation techniques, survey analytics, appointments booking, reminders, etc. TeeDee is one such chatbot platform enhancing the user experiences of websites by imbibing AI and ML into its conversations and providing all CRM controls at affordable prices.

About TeeDee

TeeDee helps build affordable AI-enabled chatbots so that small businesses and start-ups can leverage the power of AI. TeeDee offers a holistic customer journey using a chatbot in your website to help Sales, Marketing, and Customer Care teams.

Our services include Feedbacks, Lead Generation, Support, FAQs, Surveys, Appointment Booking, Live Chat, custom make, and various integrations and plugins like Email, Slack, Webhooks, WordPress, Drupal, Shopify, Wix, etc.