Frequently Asked Questions

We use credits as a form of currency for our chatbots. For example, one entire interaction with a chatbot will cost you one credit (0.04$ in USD $). So you can easily keep track of your credit expenditure. You can purchase these credits from any of our credit plans - Prepaid or Subscription. One unique session is typically a 24-hour period where a customer interacts. In a session, customers can have unlimited chats with the chatbot.

There is no expiration date for your credits. You can use them until they get exhausted. In the case of a subscription plan, unused credits will be transferred to next month’s balance.

Credits will not be consumed per message. One entire valid conversation will consume one credit. And these conversations don’t include the ones which are empty or when the user does not reply.

Sorry but that is NOT possible. Once you purchase any plan and buy our credits, you cannot convert them back to cash.

You will be charged only for what you use. One entire conversation with your chatbot will cost you only one credit.

We accept payments through Razorpay for users in India and Paypal for International users.

A Prepaid Credit Plan has no expiration date. You can recharge again with the same or a different plan once all your credits are exhausted.

Credits will be transferred to your account every month when you choose a Subscription Plan, and unused credits will automatically be transferred to the next month's balance. So you wouldn't have to recharge every time the credits are exhausted.

No. Once a payment is confirmed, the refund will NOT be given.

You can print the receipt, which will be generated on your screen as soon as you make payment. We will also email you an invoice at the provided email address after each successful payment.

After your free trial expires, you will still be able to see the dashboard. However, you wouldn't be allowed to create any new chatbots. To continue using our services, you'll have to purchase one of our plans.

You can have five active chatbots per project.

You can create Ten chatbots per project.

One active chatbot can have unlimited number of ongoing chats with users.

You can create 50 integrations from one account.

You can create a total of 25 projects from one account.

Yes.

Contact us at support@teedee.io

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